Privacy Questions and Data Requests

If you have a question about privacy or personal data, you can contact Gondol support. You may want to ask how your data is used, request access to your information, correct incorrect details, update preferences or ask about account closure and data retention. Some requests can be handled directly from your account area, such as updating basic account details or saved addresses. Other requests may need support review. For security reasons, Gondol may need to verify your identity before helping with certain privacy or account requests. This helps protect your account and prevents someone else from changing or accessing your information. If your request relates to an order, include the order number or enough details to help us find it. If your request relates to recipient information, explain your connection to the order or delivery. Gondol will review your request and guide you based on the type of data, account status, order history and applicable privacy rules.