Delivery Time and Possible Changes

Delivery time options on Gondol are based on the availability, working hours and delivery capacity provided by the selected florist. When you choose a delivery date or time slot, Gondol shows the options made available by the florist for the recipient’s address. These options help organise the order and give the florist a clear delivery plan. Gondol aims to make the delivery process clear and easy to follow, but Gondol itself does not guarantee an exact delivery time unless this is expressly stated for a specific service or order. The delivery is prepared and carried out by the florist or the florist’s delivery team according to their own accepted delivery conditions. If a florist offers a specific guaranteed delivery time or special delivery commitment, that commitment is the responsibility of the florist who provides and accepts it. In normal situations, the florist will make reasonable efforts to deliver within the selected delivery period. However, the delivery process may be affected by traffic, weather, access problems, incorrect or incomplete address details, recipient unavailability, high order volume or other practical circumstances. If an important delivery issue occurs, the order status may be updated, or Gondol support may help communicate with the florist where needed. To help the florist complete the delivery smoothly, please provide a full address, correct recipient phone number and clear delivery notes before placing your order.