Payment Statuses Explained

Payment statuses help you understand what is happening with your transaction. A successful payment means the payment provider has confirmed the transaction. After this, the order can be sent to the florist for review. A pending payment means the payment provider has not yet sent final confirmation. This may happen when a bank, payment method or payment provider needs more time to process the transaction. A failed payment means the transaction could not be completed. This may happen because of incorrect payment details, bank refusal, insufficient funds, authentication problems, browser issues or a timeout during the payment process. A cancelled payment means the payment process was stopped before completion. This can happen if you close the payment page, go back during checkout or cancel the transaction yourself. A refunded payment means that a refund has been started or completed according to the order situation. Refund timing may depend on the payment method, bank and payment provider. If your payment status does not update or something looks unclear, check your order page first. If you still need help, contact Gondol support with the order details.