Orders
Placing orders, tracking deliveries, cancellations.
Ordering More Than One Product
If you want to send more than one flower product, you may need to place separate orders depending on the selected florist and delivery details.
Changing Order Details
Need to update the recipient name, address, delivery note or selected time? Learn when order details can still be changed.
Tracking Your Order
Follow your Gondol order from florist confirmation to preparation, delivery and completion through your account.
Order Statuses Explained
Understand what each order status means, from payment and florist confirmation to preparation, delivery and completion.
What Happens After You Place an Order
Learn what happens after checkout, from florist review to preparation, delivery and order updates.
Choosing a Delivery Date and Time Slot
Select the delivery date and time slot that works best for your recipient, based on florist availability and local delivery options.
How to Place an Order
Choose fresh flowers from local florists, enter the delivery details and place your order in a few simple steps.