Returns & Refunds
Your consumer rights and how refunds work.
Refund Timing
Refund timing may depend on the payment method, bank and payment provider used for your order.
How to Request a Refund
Learn what information to provide when asking Gondol support to review a refund request.
Order Not Delivered
If your order was not delivered, check the order status first and contact support if the situation is unclear.
Damaged, Wrong or Incomplete Order
If your flowers arrive damaged, incomplete or clearly different from the order, contact support as soon as possible.
Fresh Flower Return Limitations
Fresh flowers are delicate and time sensitive, so returns are different from standard non perishable products.
After the Florist Accepts Your Order
After florist acceptance, cancellation and refund options may be limited because fresh flowers are prepared for a specific order.
Cancelling Before Florist Acceptance
You may be able to cancel your order before the florist accepts it and starts preparation.